Effective date: December 1, 2025
Welcome to Magnet Momento LLC (“Magnet Momento,” “we,” “us,” “our”). By accessing or using https://www.magnetmomentollc.
1) Eligibility and Account
– You must be at least 18 or have parental consent.
– You’re responsible for your account credentials and all activity.
2) Orders, Pricing, and Payment
– Prices are listed in U.S. dollars and may change without notice.
– Taxes, shipping, and fees are calculated at checkout.
– We may refuse or cancel orders for suspected fraud, errors, or policy violations.
– Payments are processed by [Payment Processor]; we don’t store full payment data.
3) Custom Products and Proofs
– Custom photo magnets are made from your uploaded images.
– Colors can vary due to screens, inks, materials—minor variation isn’t a defect.
– If we provide proofs, production begins after your approval. Proof approvals are final.
4) User-Provided Content
– You affirm you own or have the right to use any content you upload and that it doesn’t infringe third-party rights or violate laws.
– Prohibited: illegal, hateful, harassing, sexually explicit, or trademark/copyright-infringing content.
– You grant us a non-exclusive license to use your content solely to produce your order and operate the Services. With your consent, we may feature your product photos in our marketing; you can opt out anytime by emailing support@magnetmomentollc.com.
5) Shipping and Risk of Loss
– Title and risk of loss transfer to you upon carrier acceptance.
– Delivery times are estimates, not guarantees; see our Shipping Policy.
6) Returns and Refunds
– See our Refund & Return Policy. Custom items are generally final sale except for defects/damage upon arrival.
7) Intellectual Property
– The Site, designs, and content (excluding your uploads) are our property or licensed to us. No rights are granted except as needed to use the Services.
8) Acceptable Use
– Don’t misuse the Site (e.g., scraping, reverse engineering, security testing without permission, spam).
9) Disclaimers and Limitation of Liability
– Services are provided “as is.” To the maximum extent permitted by law, we disclaim warranties and limit liability for indirect or consequential damages.
– Our total liability for any claim won’t exceed the amount you paid for the applicable order.
10) Indemnification
– You agree to indemnify and hold us harmless from claims arising out of your content, your use of the Services, or your breach of these Terms.
11) Dispute Resolution; Governing Law
– These Terms are governed by the laws of the State of Illinois, without regard to conflicts rules.
– Any dispute will be resolved in the state or federal courts located in [Cook County, Illinois]. If you prefer arbitration, replace this sentence with a binding arbitration clause.
12) Changes
– We may update these Terms; continued use means you accept the changes.
13) Contact
– Magnet Momento LLC, Chicago, Illinois, United States
– support@magnetmomentollc.com
# Privacy Policy
Effective date: December 1, 2025
This explains how Magnet Momento LLC (“we,” “us”) collects, uses, and shares your information.
1) Information We Collect
– You provide: name, email, shipping/billing address, payment details (processed by [Payment Processor]), order notes, uploaded images.
– Automatically: IP address, device/browser data, pages viewed, referring URLs, approximate location, cookies.
– From partners: payment processors, shipping carriers, analytics providers.
2) How We Use Information
– Process and fulfill orders, customer support, and account management.
– Prevent fraud, secure the Site, and comply with legal obligations.
– Improve the Site and Services, analytics, and marketing (with your consent where required).
3) Legal Bases (EEA/UK)
– Contract (to fulfill orders), legitimate interests (security, improvement), consent (cookies/marketing), legal obligations (tax, accounting).
4) Sharing Information
– Service providers: payment processing, printing/fulfillment, hosting, email, analytics, customer support, and shipping carriers.
– Legal reasons: to comply with law or protect our rights.
– Business transfers: in a merger, acquisition, or sale of assets.
5) User Content and Photos
– We use your photos only to produce your order and for support. With your explicit consent, we may feature your photos in marketing; you can withdraw consent anytime.
6) Data Retention
– Order records: up to 7 years (or as legally required).
– Account data: while your account is active plus a reasonable period.
– Photos: retained only as long as needed for production and support, then deleted or anonymized unless you consent to ongoing use.
7) Your Rights
– Depending on your location: access, correction, deletion, portability, restriction, and objection.
– California: limited “sharing” disclosures and opt-outs may apply (see “Your Privacy Choices”).
– To exercise rights, contact support@magnetmomentollc.com.
8) Cookies and Tracking
– See our Cookie Policy. Manage preferences via our cookie banner or browser settings.
9) Security
– We use reasonable technical and organizational measures. No system is 100% secure.
10) International Transfers
– If transferring data internationally, we use appropriate safeguards (e.g., SCCs).
11) Children
– Not intended for children under 13 (or 16 where applicable).
12) Changes & Contact
– We’ll post updates here.
– Contact: Magnet Momento LLC, States; support@magnetmomentollc.com.
Refund & Return Policy
Effective date: December 1, 2025
We make custom products to your specifications, so:
1) Final Sale for Custom Items
– Custom photo magnets are final sale and not eligible for return or exchange, except for damage, manufacturing defects, or incorrect items received.
2) Damaged or Defective Items
– Contact support@magnetmomentollc.com within 7 days of delivery with your order number and clear photos of the issue and packaging.
– We’ll repair, replace, or refund at our discretion.
3) Order Changes or Cancellations
– You can request changes/cancellation within 2 hours of purchase or before we start production, whichever comes first. After production begins, changes aren’t guaranteed.
4) Color and Material Variations
– Slight variations in color, cropping, and materials may occur and are not considered defects.
5) Returns (if applicable)
– If we authorize a return, we’ll provide an RMA and instructions. Unauthorized returns may be refused.
– Shipping for returns:
– Our fault: we cover return shipping or provide a prepaid label.
– Other situations: you’re responsible for return shipping.
6) Refund Method
– Refunds are issued to the original payment method. Processing times vary by bank.
# Shipping Policy
Effective date: December 1, 2025
1) Processing Times
– Typical production time: 2–4 business days after proof approval (if applicable).
– Peak seasons may add 1–3 business days.
2) Shipping Methods and Costs
– Displayed at checkout based on destination, weight, and carrier.
– We ship to U.S. addresses and select international locations.
3) Tracking
– Tracking is provided by email when available. Some services offer limited tracking.
4) Delivery Estimates
– Carrier estimates are not guaranteed; weather, customs, or carrier delays may occur.
5) Wrong Address or Undeliverable
– Please verify your address at checkout. If a package is returned due to an incorrect address, we can reship to a corrected address; additional shipping costs may apply.
6) Risk of Loss
– Risk of loss passes to you when the carrier accepts the package.
7) International Orders
– Recipient is responsible for customs duties, taxes, and fees. We don’t control customs delays.
# Cookie Policy
Effective date: December 1, 2025
1) What Are Cookies?
– Small text files stored on your device to help the Site function and improve your experience.
2) Types of Cookies We Use
– Essential: necessary for site functionality (e.g., cart, checkout).
– Performance/Analytics: to understand site usage (e.g., pages visited).
– Functional: remember preferences.
– Advertising (if used): to deliver relevant ads and measure performance.
3) Managing Cookies
– Use our cookie banner to set preferences where required.
– You can also control cookies via browser settings; disabling some may impact functionality.
4) Third-Party Cookies
– Service providers may set cookies (e.g., analytics, payment, chat). We don’t control third-party cookie behavior.
5) Changes
– We’ll update this policy as needed and post the latest version on this page.
# Required Footers and Contact
– Business name: Magnet Momento LLC
– Address: [Your Address], [City, State ZIP], United States
– Contact: support@magnetmomentollc.com
– Company/Tax ID (if applicable): [EIN or State ID]
– Last updated: December 1, 2025
